Refund & Cancellation Policy
Last updated: 13 October 2026
Order Cancellation
- If you need to cancel before your order is dispatched, contact us with your order number as soon as possible. Cancellations are accepted at our discretion. If we approve yours, you'll receive a full refund.
- Once an order has been handed to our courier partner, it can no longer be cancelled.
Returns
Because our attars, oils, and bakhoor are personal-care products, we don't accept returns or exchanges once a product has been opened or used. The only exception is an item that arrived damaged, defective, or incorrect (see below).
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery with your order number and a photo or short video of the item (and packaging, if damaged). We'll arrange a replacement or a full refund, including any shipping charge you paid.
How to Request a Refund
Email or WhatsApp us with your order number and the reason for your request (see Questions below). We'll confirm the next steps, including return shipping if the item needs to come back to us.
Refund Method & Timeline
Approved refunds are issued to your original payment method through Razorpay, and typically reflect within 5–7 business days of approval, depending on your bank or payment provider.
Non-Refundable
- Products that have been opened or used, unless they arrived damaged, defective, or incorrect.
- Bulk, wholesale, and export orders placed through our wholesale & export form, which follow the terms agreed individually for that order.
Questions?
- Email: Office@asamandcoperfumes.com
- Phone / WhatsApp: +91 87507 17868